FAQ

You asked, we answered

Start with the topic you care about, then drop into the full answers below.

01 Shipping and arrival

Freshness window, replacements, Canada, and when boxes actually land.

02 Orders and gifting

Custom boxes, event orders, gift notes, and whether the crate is as extra as it sounds.

03 Ingredients and visits

Dietary options, why the cookies taste different, and how to get into the bakery on open day.

Support standard

We read every email ourselves and usually reply the same day. If something went wrong with your box, include a photo and we fix it fast.

Still have questions?

If your question isn't answered here, drop us an email. We reply within hours — because we actually read them.